Radar on Specialty Pharmacy

Report Reveals Lower Satisfaction With Many PBMs’ Specialty Pharmacy Services

  • Oct 10

    Oct 10, 2024

    Overall satisfaction with PBMs remained the same from 2023 to 2024, representing a decade-long low, revealed a recent survey from the Pharmaceutical Strategies Group (PSG), an EPIC company. The 2024 Pharmacy Benefit Manager Customer Satisfaction Report also found that PBMs’ clients said they are generally less satisfied with specialty pharmacy services this year compared to the previous one.

    PSG conducted the survey from May 10, 2024, through June 7, 2024, with 248 benefit leader respondents who were mainly from PSG’s proprietary database and who represented employers, health plans, health systems and unions/Taft-Hartley plans.

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    • Angela Maas

    Angela has an extensive background of editing, reporting and writing for trade and consumer publications. She has written Radar on Specialty Pharmacy since she joined AIS Health in 2005 and has broad knowledge of the various issues at play within the space. She also has written for Spotlight on Market Access since its 2017 launch. Before joining AIS Health, she was managing editor at Employee Benefit News and Employee Benefit News Canada and managing editor at Hem Aware (a hemophilia publication), Lupus Living and Momentum (a multiple sclerosis publication). She has a B.A. in English and an M.A. in British literature from Arizona State University.

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Lauren Flynn Kelly

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View Lauren Flynn Kelly's Profile

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Managing Editor, Radar on Specialty Pharmacy and Spotlight on Market Access

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Leslie Small

Managing Editor, Health Plan Weekly and Radar on Drug Benefits

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Reporter, Radar on Medicare Advantage and Spotlight on Market Access

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Reporter, Health Plan Weekly and Radar on Drug Benefits

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