CVS Survey on Pharmacies Could Signal Fresh Operational Focus

A recent report from CVS Health Corp. shows that people place great trust in their local pharmacists and prefer in-person interaction. It also emphasizes the role of pharmacists in communities and the importance of their work beyond filling prescriptions, including administering vaccines. But the report comes at a time when CVS is facing significant turmoil, including ongoing store closures and the recent ouster of former CEO Karen Lynch. 

The main purpose of the report and its timing could be for CVS to expand the roles of its retail pharmacists to strategically grow the company’s place on the health care delivery chain, says Ge Bai, Ph.D., a business and health policy professor at Johns Hopkins University.