Radar on Drug Benefits

CVS Survey on Pharmacies Could Signal Fresh Operational Focus

  • Oct 24

    Oct 24, 2024

    A recent report from CVS Health Corp. shows that people place great trust in their local pharmacists and prefer in-person interaction. It also emphasizes the role of pharmacists in communities and the importance of their work beyond filling prescriptions, including administering vaccines. But the report comes at a time when CVS is facing significant turmoil, including ongoing store closures and the recent ouster of former CEO Karen Lynch. 

    The main purpose of the report and its timing could be for CVS to expand the roles of its retail pharmacists to strategically grow the company’s place on the health care delivery chain, says Ge Bai, Ph.D., a business and health policy professor at Johns Hopkins University. 

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    • Jill Drachenberg

    Jill has been a reporter and editor since 2005, mainly focusing on business and health care. Before joining AIS Health, she was an editor for Relias Media (formerly AHC Media), focusing on topics such as case management, medical ethics, risk management, infection control, hospital management, and contraceptive technology. She has a B.A. in journalism from Georgia State University.

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Lauren Flynn Kelly

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