Will Cigna’s Pledge to Improve Prior Authorization Satisfy Insurers’ Critics?
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Feb 07, 2025
The Cigna Group recently announced it is working to streamline its prior authorization (PA) processes. Experts tell AIS Health that while PA improvements are sorely needed, the move appears to mostly be aimed at quelling public outcry about health insurers that followed the December shooting death of UnitedHealthcare CEO Brian Thompson.
“You could not even pretend that you’re responding to the firestorm that the Brian Thompson murder opened up if you weren’t addressing prior authorization,” Michael Abrams, managing partner at consulting firm Numerof & Associates, tells AIS Health, a division of MMIT. “That was one of the key sore points for people across the country.”
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