News Briefs: Louisiana AG Says CVS Texted Customers to Lobby Against PBM Bill

Jun 13
Jun 13, 2025

Louisiana Attorney General Liz Murrill on June 12 sent a cease-and-desist letter to CVS Health Corp., asking the firm to stop sending customers “unsolicited and unwanted text messages for political reasons.” The letter, which Murrill posted on the social media platform X, said her office received information that CVS improperly appropriated the personal contact information of Louisiana customers and sent text messages that urged them to oppose House Bill 358, a now-failed measure which would have prohibited companies from owning both PBMs and pharmacies. Arkansas recently passed a similar bill, drawing lawsuits from CVS, The Cigna Group, and PBMs’ main trade group. Murrill, a Republican, warned CVS in her letter that its use of Louisiana citizens’ personal information in the way described could violate state law.
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Tim Casey

Tim has been a reporter and editor for newspapers, websites and magazines for more than 20 years, including 10 years covering health care business topics. He has a deep knowledge of the managed care industry and pharmacy benefit management. He also has experience covering medical conferences and clinical and legislative health care issues. In 2014, the Society for Advancing Business Editing and Writing selected Tim as one of 15 journalists to participate in a national symposium on the Affordable Care Act. Tim has a B.A. in Psychology from the University of Notre Dame and an M.B.A. from Georgetown University.