News Briefs: Lawsuit Alleges Anthem’s NY Plan Has ‘Ghost Networks’
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Nov 01, 2024
A proposed class-action lawsuit accuses Anthem Blue Cross Blue Shield of New York of maintaining “ghost networks” of mental health providers. According to the complaint, Anthem maintained a directory of thousands of mental health care providers who did not accept that type of insurance, were duplicate listings, had incorrect phone numbers, or simply did not exist. As a result, patients delayed or abandoned treatment, or paid substantial out-of-pocket costs for out-of-network providers. Attorneys for the plaintiffs contacted 100 providers in secret shopper calls and found that only seven of those providers accepted Anthem insurance and took new patients. Read more
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